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Postage and
packaging
For
UK customers it costs £5.45 for postage and packaging per order regardless of
dimension and weight. A 48 hour delivery service
is also available at a charge of £20.
For EU countries, the cost is £6.25 for
postage and packaging per order.
For the rest of the world inc. Australia and
the Far
East, the cost is £8.70 for
postage and packaging. Regrettably we are unable
to despatch any goods to Canada or the United
States.
Please accept our apologies for any disappointment
this may cause.
A note about postage:
We do not seek to make a profit on postage and
packaging. Even though some of our products are
very light our
supplier’s contract with Royal Mail means we
have to pay the same amount for everything and the £5.45
charge reflects that. If you return goods to us we
ask you to pay the postage on the goods you return
but we will pay for anything we send back to you.
We do not refund postage costs. If we have made a
mistake on your order please let us know and we will
arrange for the item to be collected.
If you are in the armed
forces and require goods to be sent to a BFPO address
this is charged at standard UK rate regardless of
the destination – delivery times may vary.
Delivery time
Within the UK most orders arrive within
7 working days from the date of order as long as
the item is
in stock. If the item is not in stock you will be
notified accordingly.
Royal Mail's delivery aims for the overseas services
we use are as follows:
Western Europe 7 to 14 working days
Rest of Europe 10 to 15 working
days
Rest of World 15 to 20 working days
Please note these times are not guaranteed.
Returning goods
Here at Disabled
Accessories we know how important it is for you to
feel that
you can purchase in complete
confidence, knowing that if you are not entirely
satisfied with your purchase once you receive it,
that you can return it for an exchange or refund
of the cost of the product. That’s why we offer
a “No Quibble” returns guarantee on unused
goods. To return goods, just follow the simple instructions
below:
1. Repack the goods in the original
packaging where possible.
2. Fill in the returns form (you
will find this enclosed within the “Thank-you” pack
which is sent with your order).
3. Please call our returns
department on 01458 447967 to obtain a returns
number and enter this onto the
returns form.
4. Attach the returns label (you will find this enclosed within the “Thank-you” pack) to the outside of the box. If you do not have a returns label please write the following address on the outside of the box; Foot Shop Returns, Promedics Ltd, Moorgate Street, Lancashire, BB2 4PB 5UA (this is the address of the fulfilment warehouse where the items are stocked)
5. Send the goods
back to Promedics (unless the returns team advise
you otherwise).
You will need
to pay to send goods back and we recommend that you
obtain a proof of postage. Alternatively, we can
arrange a collection from an address of your choice
at a cost of £4.99 per parcel (only available
to mainland UK customers). Please ask for this service
when you call us to obtain your returns number.
Please
allow 10 working days for us to process your return.
If you have any queries regarding your return
you can contact the returns department on 01458 447967
between 8.30am and 4.30pm Monday to Friday or you
can email returns@footshopltd.co.uk .
Faulty goods
If an item you have purchased from us is faulty
or damaged in any way when you receive it, or if
it develops a fault after use, please contact our
returns department on 01458 447967 or by email -returns@footshopltd.co.uk for
us to advise you on how to return the item. |
